IT Manager

RESPONSIBILITIES: 

• Build a high performing team through staff development, recruiting, and retention to support growing business needs
• Delegate tasks, monitor team performance, and provide guidance to achieve organizational goals
• Address complex IT challenges and provide effective solutions
• Ensure the smooth functioning of IT systems, including all areas of IT and Cloud Infrastructure
• Work with other departments to align IT operations with overall business objectives
• Ensure all IT operations comply with company policies and regulatory requirements
• Manages related Service Desk Tool queues and tickets
• Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of VMware Virtual Machines in vCentre and Azure
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review of SOPs and documentation
• Remote Desktop Gateway management, configuration, and troubleshooting
• Configuration of monitoring tools
• Optimizing solutions to improve performance, function, or costs
• Ensure security is the cornerstone of the designs, services, and implementations
• Building Dashboards and Reporting on monthly metrics
• Documentation
• Work with other functional teams to jointly deliver projects as well as being able to work as individual to complete smaller tasks
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

REQUIREMENTS:

• Diploma/Bachelor’s degree and 5+ years of related experience
• Strong leadership and communication skills
• Minimum 3 years Team Management skills and experience - Must have managed a team with more than 5 team members
• Experience with MS Office 365 and other business SaaS offerings a plus
• Kubernetes, Linux, MS SQL, and Docker experience a plus
• Understanding of the SDLC, Software and Database Deployment Methods, and Application Security Scanning Tools a plus
• Problem-solving and decision-making abilities
• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
• Proficiency in server, storage and virtualization standards, techniques and tools.
• Analytical/problem-solving skills.
• Clear and concise verbal and written communication to all levels of the organization.
• Effectively organize and prioritize work.
• Simultaneously manage and deliver multiple projects or tasks.
• Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
• Ability to be available for possible after hours, standby work or shift work if required
• Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus