Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
Warmly greet and assist customers as they enter the branch, creating a positive first impression
Identify and assess customer needs through active listening and questioning
Record and monitor customer inquiries, ensuring accurate documentation
Efficiently allocate customers to appropriate departments or specialists for further assistance
Provide basic information and guidance on bank products and services
Handle and resolve simple customer queries independently
Maintain a high level of integrity and adhere to ethical standards in all interactions
Collaborate with other team members to ensure smooth customer flow within the branch
Stay updated on bank policies, procedures, and product offerings to provide accurate information
Contribute to maintaining a clean and welcoming branch environment
Qualifications
Minimum Qualifications
National Certificate (NQF5) or equivalent qualification
Experience
1-2 years of branch banking experience, focusing on customer service
Excellent communication and interpersonal skills
Proficiency in computer systems, including banking software
Strong problem-solving abilities and attention to detail
Customer-centric mindset with ability to work in a fast-paced environment
Basic knowledge of banking products and services (preferred)
Fluency in English and other local languages (advantageous)
Officer, Customer Liaison (Level 1)