Key Account Manager SSAExperience Level: Mid Level | Posted Date: 2025/04/15
To drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
Requirements
• Development and implement a customer-centric business development strategy
• Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
• Lead the service team in delivering excellence in customer-centric service
• Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
• Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
• Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
• Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
• Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
• Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
• Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.
• Working with Marketing team at both Mondia and Telco to successfully launch digital marketing campaigns
• Ability to travel regionally and internationally as and when required
Core Competencies
Excellent knowledge of the Telecom Operator landscape
Strong communication skills with a client-centric approach to solution-selling
Ability to influence and effectively articulate a value proposition
A proven track record of structuring and managing complex negotiations to successful closure and execution
Strong analytical skills and previous experience with revenue forecasting
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Salesforce
Behavioral Skills
Attention to Details
Accountability and Ownership
Good organisational and time management skills
Self-motivation
Relationship Building
Flexibility
Problem Solving
Balanced Decision-Making
Planning and Organizing
Cultural Awareness
Stress Management
Leadership
Technical Competencies/Skills
Strong understanding of MS Office
Education
Degree in Marketing Management and/or Digital Communication
Experience
Minimum of 4 years working experience in digital tech with proven track record as Account Manager (ideally within a Technology Content & Information service provider)
Benefits
Pension Fund
Medical Aid